valentine's day Vista Print... what's your problem - UPDATE

I have a $14.95 charge from you that I didn't make and your 800 number is down. I need an explanation. I have NO way to contact you via email or another number.... I'm pissed and I need help...

Crisis has been averted...

Since I couldn't get a hold of anyone at Vista Print initially (for the first hour or so) I called MC and contested the charge. They removed it without issue, I guess they will do that rather easily for charges under $15.oo.

Then I just got a hold of Vista Print, I believe they are outsourcing their customer service to India, it was rather difficult to speak with her. And that says a lot, because 60% of the people I talk to on a daily basis, English is their 2nd or sometimes 3rd or 4th language. Anyway - I somehow had signed up for a rewards programs. What kind of rewards program do I have to pay for and not get any rewards... Well I'm removed from it and they are crediting my account.

Thanks for your help.

And to make matters even worse, MC lost/erased our entire online account information. I randomly found out about this card today because I was calling to handle that hot mess. What a day, back to work....